Service Satisfaction of the Student Loan Fund Office at Nakhon Ratchasima College

Kannika Intarachatorn; Bunma  Imwiset

Authors

Kannika Intarachatorn Nakhon Ratchasima College
Bunma Imwiset Nakhon Ratchasima College

Keywords:

Satisfaction, Service, Student Loan Fund Office, Nakhon Ratchasima College

Abstract

The purposes of this study were (1) to examine the level of satisfaction with the services of the Student Loan Fund Office at Nakhon Ratchasima College, and (2) to compare satisfaction levels classified by gender, age, year of study, and academic performance. The sample consisted of 313 students who used the Student Loan Fund services (both new and continuing borrowers) in the academic year 2024 using Taro Yamane’s formula with a margin of error of 0.05. The research instrument was a questionnaire based on a Likert scale. Statistical methods included percentage, mean, standard deviation, Independent Samples t-test, f-test one-way ANOVA, and Scheffe’s post hoc test. The results showed that overall satisfaction with the services of the Student Loan Fund Office at Nakhon Ratchasima College was at a high level. The highest mean score was for staff service, followed by facilities (e-Student loan system), and processes. The lowest mean score was for publicity and information dissemination. Students differed in satisfaction levels by gender and year of study, but not by age or GPA. This study provides theoretical implications by extending the Technology Acceptance Model (TAM) through the integration of organizational change factors, thereby offering a more comprehensive explanation of employee behavioral outcomes.

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