การศึกษาข้อกังวลของนักศึกษาในการฝึกปฏิบัติด้านการพูดต่อหน้าชุมชนในรายวิชามัคคุเทศก์ของนักศึกษาการท่องเที่ยว ชั้นปีที่ 3 หลักสูตรสาขาวิชาการท่องเที่ยว

Abstract

The purpose of this classroom research was to (1) examine the level of public speaking anxiety among third-year tourism students during community speaking practice in the Guides subjects, and (2) compare their anxiety levels between individual speaking tasks and group speaking tasks. The participants were 30 third-year tourism students selected through purposive sampling. The research instruments included the Public Speaking Anxiety Questionnaire (PSAQ), a focus group interview, and an observational checklist. Quantitative data were analyzed using descriptive statistics—mean and standard deviation—and a dependent samples t-test.

          The findings revealed that the students’ overall public speaking anxiety was at a high level. The highest level of anxiety was found in the domain of evaluation fear, followed by performance control and communication apprehension, respectively. The comparison showed that students experienced significantly higher anxiety during individual speaking tasks than during group speaking tasks at the .05 level of significance. Qualitative data further indicated that students were concerned about forgetting content, using incorrect language, and being negatively judged by the audience. The results suggest that individual speaking tasks create greater anxiety among tourism students compared to group tasks. Therefore, instructional activities should include more pre-speaking preparation, such as repeated practice, role-play activities, peer feedback sessions, and confidence-building techniques. The findings can be utilized to improve communication training and enhance the effectiveness of public speaking instruction in tourism-related courses.