PUBLIC ADMINISTRATION 4.0 TRANSFORMING THE PUBLIC SECTOR INTO A SUSTAINABLE DIGITAL ERA

Abstract

This article presents an analysis of the necessity to transform the public sector into Public Administration 4.0 to cope with the dynamics of the ever-changing digital world. The current public sector still faces the limitations of the old public administration, such as rigid structures, complex processes, and lack of data connectivity, which are major obstacles to responding to the needs of the people and complex challenges. The concept of Public Administration 4.0 therefore focuses on using digital technology as the core of comprehensive reform, starting from transforming public services into a fully digital system that is citizen-centered, strengthening digital governance that emphasizes transparency and cybersecurity, developing and upgrading the skills of public sector personnel for the digital age, promoting cooperation and networking with all sectors, and improving regulations to facilitate innovation. Importantly, all of this must be driven by sustainability in all dimensions, including the economy, society, and the environment, so that development is balanced and leaves no one behind. Therefore, Public Administration 4.0 is a strategic investment to create a public sector that is flexible, transparent, and most effectively responsive to future dynamics, leading to sustainable national development in the digital age.