DEVELOPMENT OF DIGITAL SYSTEMS AFFECTING QUALITY OF PUBLIC SERVICES ACCORDING TO BUDDHIST PRINCIPLES OF SUPHAN BURI PROVINCIAL DAMRONGDHAMMA CENTER

Abstract

Objectives of this research were: 1. To study the quality of public service delivery at the Damrongdham Center Suphanburi Province. 2. To study the factors affecting the quality of public service delivery at the Damrongdham Center Suphanburi Province, and 3. To propose the development of digital systems that affected the quality of public services according to the Buddhist principles of the Damrongdham Center Suphanburi Province. Methodology was the mixed methods. The Quantitative research, the samples consisted of 391 citizens who had used the services of the Damrongdham Center in Suphanburi Province. Data were collected through a five-point Likert scale questionnaire and analyzed using frequency, percentage, mean, standard deviation, and multiple regression analysis. The Qualitative research, the key informants included heads of government agencies, administrators and officials of the Damrongdham Center, scholars in Buddhism, and scholars or in public administration, totaling 18 key informants. Data were collected through structured in-depth-interviews and a focused group discussion with 10 participants. The qualitative data were analyzed by content descriptive interpretation.

The findings were as follows: 1. The overall quality of public service was at a high level. When considered by individual dimensions, all aspects were also rated at a high level. 2. The factors affecting the quality of public service delivery at the Damrongdham Center Suphanburi Province was found that the development of the digital system and Sangahavatthu 4 significantly affected the quality of public service delivery at the Damrongdham Center in Suphanburi Province at the 0.01 level. The development of the digital system jointly predicted the variance at 64.4 percent but for Sangahavatthu 4 at 74.3 percent, and 3. The development of digital systems that affected the quality of public services according to the Buddhist principles of the Damrongdham Center Suphanburi Province was the result of digital system development and Sangahavatthu 4, which the personnel could provide services with fairness and impartiality, reduced waiting times due to the use of the digital system, services that met the actual needs of citizens, regular maintenance of the digital system, and continuous improvement of the system to respond to new technologies.